Username or Password Not Working

Login Problems

Check these before contacting support.

Check Your Login Carefully

  • Check capital letters
  • Remove accidental spaces
  • Check 0 and O
  • Check 1, I and lowercase l

Did It Previously Work?

If the same login worked previously, check whether your subscription has expired.

Firestick Users

The Direct Vision Firestick app is normally already configured, so you should only need your username and password.

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